Potential customers of my books are told by Amazon that 'this title is not available for purchase'. Great! Thanks Amazon.
That is the message Aussie customers get when they go to 'amazon.com.' to purchase one of my books. I realise they should be shopping at 'amazon.com.au' but for a long time Aussies had to purchase through 'amazon.com'. Old habits die hard and sometimes Aussies will stick to the well worn path that takes them to 'amazon.com'.
Most people see the first sentence and believe it. They believe my book is not available for purchase. Some of them have contacted me about it and I am able to explain and redirect them. However, many won't contact me. They'll simply buy something else. Thanks very much Amazon. Even if they click on 'manage content and devices' they are not directed to the product page for my books on 'amazon.com.au'. (This issue will be affecting all Aussie authors, and perhaps all authors in countries other than USA.)
I contacted the Amazon help team (who are unfailingly courteous and strive to find a solution). The answer was 'At the moment we do not have a solution for this...' That had me right gobsmacked! All they have to do is change the wording in that first misleading sentence to something like 'this title is available for purchase at your local Amazon marketplace' or better wording than that. The thing is the customer should know the title IS available.
The team member I communicated with promised to forward my feedback 'to the relevant team to consider your input as we plan further improvements'.
I'm still waiting. Thanks a lot Amazon - I need every sale I can get, you know.